Software Application Specialist

Charles River Laboratories
Type

Mid-level industry position

For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.isabled/Vet

Job Summary

BASIC SUMMARY:

Responsible for supporting customers, Technical Service, and technical field staff with CRL Microbial Solutions software/hardware/systems and automated product lines. Support internal and external customers with upcoming changes to software/hardware that impact EMD product line.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Act as a first point of contact for all software-related questions.
  • Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
  • Provide customer assistance for the Nexus product line, helping to organize and follow up when field service is needed onsite.
  • Coordinate and provide technical support for all automation product lines for Technical Support, Field Support, and customers.
  • Provide testing support for changes made prior to distribution for automation and the respective software applications.
  • Assist customers with creation and review of procedures for automated product lines.
  • Act as a software/hardware expert with all software programs associated with automated equipment sold and supported by CRL-EMD... Aid with maintenance and development of User Guides for automated products.
  • Travel to customer sites to train the customer on the use of and to help field service resolve issues and provide long term corrective/preventative action for the automated products. 
  • Coordinate/Work with Charleston Software Application Specialist and software/product engineers to research and solve software/system issues for immediate fixes as well as document issues for long term corrective action.
  • Provide technical support for software and IT installation requirements via phone, remote computer connection and/or at customer sites.
  • Resolve customer complaints regarding software.
  • Test product through hands-on testing, and automation, and identify potential product/software defects
  • Perform other related duties as assigned.

    QUALIFICATIONS:

  • Experience: 2+ years’ experience in an IT support role.
  • Knowledge of basic computer hardware/software: Windows and Linux based products.
  • Basic understanding of SQL databases and simple query development.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other: Excellent oral and written communication skills.  Ability to troubleshoot and solve software and hardware issues.

 

About Microbial Solutions Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

 

About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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More Information

Type

Mid-level industry position

Dublin%2C%20Ireland

Dublin , Ireland